SAVE 25% STOREWIDE!!! plus FREE SHIPPING on orders over $150

Shipping and Returns

Shipping within Australia

FREE shipping for ALL orders over $150: use code FREESHIP.

International: We are not currently shipping outside Australia.

All parcels will be left at your door and do not require a signature.

Please ensure you have entered your shipping address correctly, as we cannot be responsible for orders that do not arrive due to error in address. Once your order has been shipped, we cannot accept responsibility for any lost parcel.


Delivery Times

We do our best to get your order to you as quickly as possible, and will be dispatched within 1-3 days. 

Australia Standard Shipping: Domestic delivery within 3-7 business days in National Metropolitan areas (Regional areas can take slightly longer). You will receive tracking details once your order has been shipped.

 

RETURNS

Thank you so much for your purchase. If for some reason you require a return, exchange or refund, please contact us within 7 days and we will be happy to help.

Please know that your message is very important to us and we will reply as soon as possible (usually 1-3 days).

Please email us: hello@samoneshepherdson.com

Any items purchased at a discounted price or special offers/deals are not exchangeable and cannot be refunded.

Damaged goods

While we take all due care to package your purchase as carefully and safely as possible, candles are a delicate product and sometimes they may break. We sincerely apologise if this happens to your order. While we take extreme care in packing them, unfortunately we cannot predict how they are handled along the way. If your candle is broken upon delivery, please email us a photo along with your order number/invoice and we will happily post another one out to you immediately at our cost.

Email us: hello@samoneshepherdson.com

Exchange

We can exchange goods, if an incorrect order has been received, or if goods are damaged. We do not offer exchange for change of mind. Goods must be returned to us at your own cost. Please email us your order number and details and we will guide you on the return, and you may choose from a replacement or refund.

Email: hello@samoneshepherdson.com


Refund

If you require a refund for damaged goods or if you are unhappy, please email us your name and order number, along with the reason and we will email you with further instructions. Please allow 5-10 working days for us to process your refund once we have received delivery back. Refunds will be made into the original account you paid with, less shipping costs.

Email us: hello@samoneshepherdson.com


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not damaged.

 

Contact

If you have any questions please email us hello@samoneshepherdson.com

For loss or damaged goods please email us at hello@samoneshepherdson.com with details of the order and photo of damaged goods and we will organise a replacement or refund.